The term First Time Fix Rate (FTFR) indicates the percentage of the time that a system manufacturer is able to correct a customer’s equipment issue on the first visit, without the need for a return visit after obtaining additional expertise, information, or parts. For a company with a downed printer that is holding up production, the ability of a supplier to solve the problem quickly is a primary driver of customer satisfaction. As a result, FTFR is an important measurement of the quality of an equipment manufacturer’s service capability, which can in turn be a strong selling point for the company’s systems.

Centralizing and digitizing labeling in a cloud-based platform can drastically reduce recalls, make supply chains more transparent and ensure companies meet compliance.

Tetra Pak will start offering full-color digital printing on beverage cartons, which will reduce design-to-print time and allow a variety of designs in one order.