The term First Time Fix Rate (FTFR) indicates the percentage of the time that a system manufacturer is able to correct a customer’s equipment issue on the first visit, without the need for a return visit after obtaining additional expertise, information, or parts. For a company with a downed printer that is holding up production, the ability of a supplier to solve the problem quickly is a primary driver of customer satisfaction. As a result, FTFR is an important measurement of the quality of an equipment manufacturer’s service capability, which can in turn be a strong selling point for the company’s systems.

Recent developments from energy providers and equipment suppliers are providing new ways to reduce energy usage and costs. We look at developments on the AI (artificial intelligence) front from Constellation (an Exelon company) and integrating process with heating/cooling systems from GEA, supplier of manufacturing equipment to the food and beverage industry.

SGK Anthem, Vrijdag Premium Printing, Generous Minds, Neurensics, Kurz and Merck have teamed up as Packadore Collective to design and implement desirable and sustainable packaging solutions.

Britain’s first fully plastic-free and recyclable lid-free takeout cup recently debuted.

Plant openings and expansions in food and beverage manufacturing for February 2021.

Tracking antibiotic use in food animals is difficult in the United States, as no one agency records that data.